Privacy Policy

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Persephone Wellbeing Privacy Policy

Our contact details 

Name: Janice Leeming 

E-mail: janice@persephone-wellbeing.com

The type of personal information we collect 

We currently collect and process the following information:

· Personal information including names, addresses, email addresses and phone numbers 

· Case notes from client sessions

· Client testimonials 

How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

· To provide information about our services

· To provide a service to you (e.g coaching and wellbeing newsletter)

· To provide testimonials about our service (with your explicit permission) 

We do not share your information unless we are required to by law or e.g. for specific safeguarding purposes.

Under the UK General Data Protection Regulation (UK GDPR), the lawful basis we rely on for processing this information are: 

(a) Your consent. You are able to remove your consent at any time if this is the basis for processing the information. You can do this by contacting janice@persephone-wellbeing.com

(b) We have a contractual obligation.

(c) We have a legal obligation.

d) We have a legitimate interest.

How we store your personal information 

Your information is securely stored. 

We keep client records for 7 years. We will then dispose your information by shredding or permanent deletion. 

Your data protection rights

Under data protection law, you have rights (depending on the lawful basis for collecting the data) including:

Your right of access - You have the right to ask us for copies of your personal information. 

Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete. 

Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances. 

Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances. 

Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.

Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at janice@persephone-wellbeing.com if you wish to make a request.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at: janice@persephone-wellbeing.com

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address: 

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk