Terms & Conditions

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Terms & Conditions of Persephone Wellbeing Coaching 

This Agreement is between (“You) and Janice Leeming trading as Persephone Wellbeing (the “Coach”) 

A. Janice Leeming trading as Persephone Wellbeing will provide the coaching Sessions through the Coach.

B. Janice Leeming trading as Persephone Wellbeing will provide coaching that is a professional-client relationship designed to facilitate the creation and development of personal, professional or business goals and to carry out a strategy/plan for moving towards those goals.

3. Your Commitment:

A. You have paid Janice Leeming trading as Persephone Wellbeing the agreed fees in advance of the coaching sessions.

B. You agree to meet with the Coach at the specified times.

C. You agree to be honest and open, to believe in yourself and to adopt a more. enthusiastic and positive outlook on life from this moment forwards. You are truly committed to change and agree to take responsibility for your life, choices and actions 

4. Coaching:

A. You enter into this Agreement with the full understanding that You are solely responsible for creating your own results. You understand that achieving your goals (in whole or part) cannot be guaranteed and no warranties are given.

B. You are aware that coaching is not counselling, psychotherapy, psychoanalysis or any other form of mental health care/treatment, nor is it to be used a substitute for professional advice by legal, medical, financial, business or other qualified professionals.

C. If appropriate, You will seek independent professional guidance in the areas indicated above and You understand that all decisions and actions in these areas are Your sole responsibility.

5. Your Agenda: 

The Session agenda belongs to You.  If the Session is not heading in the direction you would like, if the Coach ever says anything you do not feel comfortable with or if You have a concern with the way the Sessions are proceeding You will let the Coach know immediately.

6. Ethics and Confidentiality 

A. The Coach is a Member of the Association for Coaching and follows their coaching ethics. If for any reason You have not already received a copy of the coaching ethics and would like one please request this from the Coach.

B. Any notes the Coach makes during the Session or about You are kept confidential.

C. The Coach will not use or disclose the information You share with them during Your Sessions, except as authorised by You or as required by law.

D. You understand that on occasion that Janice Leeming trading as Persephone Wellbeing may anonymously share generalised information for training or consultation purposes with other Coaching professionals. Your identify and any information that could lead to Your identification will remain entirely confidential.

7. Admin 

A. Where it is necessary for either You or the Coach to reschedule a Session this will be done at least 48 hours before the scheduled Session.

B. You will be charged for missed Sessions which are not rescheduled in accordance with this agreement, except in exceptional circumstances (at the Coach’s discretion).

C. If You are late for a Session, the Session will complete at the scheduled time.

8. Termination 

A. You or the Coach may cancel this Agreement in writing, giving at least 7 clear days’ notice.
B. Termination will not be effective unless brought to the attention of Janice Leeming trading as Persephone Wellbeing via email: janice@persephone-wellbeing.com 

C. Termination will not be effective until such a time as all payment due is settled with Janice Leeming trading as Persephone Wellbeing. 

B. In the event that you owe money to the Janice Leeming trading as Persephone Wellbeing at the time of cancellation, full payment will become due at the time of cancellation. 

C. If You cancel this agreement any fees paid, in advance, to Janice Leeming trading as Persephone Wellbeing will be non-refundable 

D. Upon termination of this Agreement the Coach shall immediately cease to be liable to You in respect of the coaching Sessions.

9. General: 

A. In the event of You that you feel mental, physical or emotional distress (or related ailment or condition) which You believe to be related either directly or indirectly to the coaching Sessions You will not hold Janice Leeming trading as Persephone Wellbeing liable for any loss or cost incurred by you (or any person related to you). You will indemnify Janice Leeming trading as Persephone Wellbeing in the event of such claim.

B. Except as expressly set out in this Agreement Janice Leeming trading as Persephone Wellbeing will have no liability to You (or any person related to you) including indirect or consequential loss. This Agreement reflect the entire agreement and understanding between You and Janice Leeming trading as Persephone Wellbeing regarding the matters in this Agreement.

D. The Coach is not a professional adviser and whilst the Coach is guided by trying to determine what is in your best interest, the Coach does not owe you any duty of care under the law or equity. 

E. In the unlikely event of a dispute, all complaints must be set out in writing to email: janice@persephone-wellbeing.com. The Coach will have 4 weeks in which to reply fully to the concerns. You agree to engage in negotiation and/or mediation to try to resolve the complaint.  During the course of the complaint process, the Coach will have a period of 6 months in which to try to reach an amicable solution with You; this period can be extended, in writing by the Coach, if You do not engage in negotiation and/or mediation. 

F. All claims or legal proceedings must be brought as governed by the laws and jurisdiction of England and Wales. 

Additional Notes – For the coaching to be as successful as possible: 

· Your intent to change and desire for change will be serious.· 

- You are ready to work and receive feedback. You are willing to try new ways of learning, be honest and open, keep to your commitments and inform your coach immediately if things are not working for you.

· You are willing to explore, challenge and change thoughts, feelings and actions that you recognise are self-defeating.

· You understand your coach will be focused on you and your best interests as a whole, not just your goals.

· You are willing to give the coach the benefit of the doubt and wholeheartedly try new concepts or different ways of doing/approaching things.

· You recognise the value and worth of yourself and the investment you are making in your personal development.

· You understand the need to plan the relationship ending in advance to allow for a degree of closure and wrap-up.